FIRST AND FOREMOST, DUE TO THE RAMPANT ABUSE OF OUR RETURN
POLICY BY SOME CUSTOMERS WE ARE NO LONGER ACCEPTING ANY RETURNS ON ELECTRONIC
OR ELECTRICAL COMPONENTS OR SOFTWARE & DATA BASED ITEMS THAT CAN BE
COPIED. PERIOD! IT IS STANDARD PRACTICE IN MOST
AUTOMOTIVE PARTS STORES TO NOT ACCEPT RETURNS ON ELECTRICAL COMPONENTS. This rule overrides all policy that
follows. We are SINCERELY sorry
we can no longer supply you our VALUED customers with this convenience, but
after 8 years of selling the SpeedChanger line we have had NO items returned
because the product was bad or not operable. We have had VERY FEW units returned because they were
simply not compatible with the customer’s automobile and we have pretty much
defined those cases. (Contact Us
with your exact application to be sure.) In the same 8 years we have had a significant quantity of
items returned electrically functional but physically damaged by customers beyond
use. We have absorbed the entire
cost of these items to date. The
Profit margins on these items are extremely small and we can no longer afford
to do this. We now enjoy a
wonderful reputation in this field as absolutely the state of the art. We are comfortable that our 200%
testing (we test each unit twice before it is shipped) has stemmed any possibility
of sending you a bad unit.
said this… FORD Performance Passenger vehicles (not truck as we understand
the issue) made since 2005 with the new 3-connector engine processor AND
throttle by wire AND Automatic Transmissions ONLY, have transmission slip
calculations built into the Engine Computer. This Transmission Slip Calculation will log an error and
force the transmission to shift improperly. NO speedometer calibration is POSSIBLE on this type of
vehicle by ANY manufacturer. Do
NOT purchase one of our items to calibrate this type of system. No Refunds will be offered.
that use all 4 ABS Wheel Speed Sensors as an input to the ABS module AND the
ABS Module outputs a COMPUTER CODED SIGNAL for speed (not a pulse rate vs.
speed signal… that is ok) to the rest of the vehicle, can NOT be Calibrated
by ANY Manufacturer. Do NOT
purchase one of our items to calibrate this type of system. No Refunds will be offered.
– We SINCERELY apologize to our ethical customers for this action. We held out as long as we could. We hope that the trust we have earned
in the industry to date will still make our product your first choice for
this difficult task.
Inc. warrants to the original purchaser of TERF Inc. manufactured products
against defects in materials and workmanship for a period of 30 days from the
date of original purchase. Products from other sources will carry their
respective warranties provided by their manufacturers only, but will be
warranted by TERF Inc. for a period of 30 days. If a product should fail to
conform to this contract or to any warranty outlined herein, buyer's remedy
shall be limited to repair or replacement of the nonconforming product or
part(s), at TERF Inc.'s discretion. The warranty does not cover damages
caused by physical abuse, misuse, unauthorized repair or modification,
improper installation, inadequate maintenance, excessive or inadequate
electrical power, surges, or other irregularities or operation outside of the
environmental specification for the product. TERF Inc. offers no software or
information warranty, expressed or implied. TERF Inc. accepts no software or
information exchange or return. This warranty shall be in lieu of any other
warranties, including but not limited to any warranty injury of any nature,
whether direct, indirect, incidental, consequential, or special in connection
with or resulting from the use of the product. This includes any losses
caused due to default in manufacturing workmanship. The
products we sell are not authorized for use as critical components in human implant
able devices, or life support devices or systems involving safety (including,
but not limited to, Antilock Brake Systems), human or otherwise. A critical
component is any component of a human implant able device, a life support
device or system, whose failure to perform can be reasonably expected to
cause the failure of the implant, life support device or system, or to affect
its safety or effectiveness. Special Order items and Design Charges are
Returned items will be charged a 25% restocking fee to
cover administrative and other costs. This may be waived if it is in our
determination that we have produced a product that has failed to conform to
its intended function.
We accept Visa, MasterCard, American Express, Discover,
and Money Orders. A third-party professional financial institution
(Professional Merchant Services, certified by Visa, MasterCard, American
Express, Discover and FMBS) receives credit card orders, on our behalf. This is done over a secure web site
and a copy of your order form will be forwarded to you by email, fax or
regular mail. Due to a large volume of credit card fraud, your billing
address and name is required exactly as it is indicated on your credit card
account and will be checked thoroughly, with the issuing bank. TERF Inc. has made every reasonable
effort to protect your credit information and assumes no liability, expressed
or implied, regarding the protection or unauthorized release of this
Products are generally shipped via UPS or US Mail.
Priority deliveries are usually handled by UPS. All Shipping and
Handling fees are non-refundable.
All foreign orders over $100.00(except Canada) must be
mailed with an International Money Order or arrangements for a bank wire must
be made. They are shipped via U.S. Airmail. You are wholly responsible for
any custom duties, import restrictions, etc. For wire/funds transfer, please
contact our office by fax or E-mail for our banking information. No Letters
of Credit will be accepted.
Legal Status of Products:
It is the responsibility of the Buyer (not TERF Inc.) to
ascertain and obey all applicable local, state and federal laws in regard to
possession and use of any item in this catalog/web site. Consult your
attorney regarding local, state and federal laws before ordering. By placing
an order, the buyer represents that he/she is of legal age and that the
products will be used only in a lawful manner.
Prices are subject to change. Product styles may vary.
Michigan orders must add 6.25% sales tax. If tax exempt, please include a
resale certificate. We assume no liability associated with product usage. The
buyer is liable and responsible for any loss, damage or expenses of any kind,
arising out of the use or misuse of the products. By placing an order, the
buyer signifies agreement to these Terms of Sale and all other terms
Exceptions can be made for any of these policies; you just
need to talk to us first.
1. CONTACT US – LET US SEE IF WE CAN
RECTIFY THE SITUATION. IF A
RETURN IS NECESSARY YOU MUST OBTAIN A RMA (Return Materials Authorization)
(This keeps us from confusing outbound
product and inbound product.
Part of our strict quality assurance program you see.)
2. INCLUDE A COPY OF
(So we know who it's from, what was paid, the receipt number etc)
3. LET US KNOW
IF YOU ARE RETURNING FOR AN EXCHANGE OR REFUND and WHY!
(So we know what to do and why we are doing it!)
4. SEND VIA
INSURED MAIL OR UPS/FEDEX ETC!
(So if the post office or carrier loses it- You'll be able to get your
money back from them!)
5. KEEP A COPY OF THE SALES
RECEIPT, RETURN POSTAGE RECEIPT AND RMA NUMBER FOR YOUR RECORDS.
(So if the post office or carrier loses it- You'll be able to get your
money back from them! AND this
will make communicating with us regarding the exchange much easier.)
If you do not follow
the instruction above, we will not know from whom the return package was sent
or what to do with it. We'll
take our best guess, and you know how that works out, or we'll have to wait till you
call to let us know this information.
We cannot accept collect or postage-due return shipments,
and are not responsible for uninsured packages that are lost in transit. We
strongly suggest that you insure you package.
TERF Inc. reserves the right to issue an authorization number. Returns
within 30 days, and for non-defect, non-compatible or technical difficulties
are subject to a restocking fee. Absolutely no refunds after 30 days. No
return will be permitted on any product that has been abused or modified in
any way (except by our technical department). Modifications include the
removal of, or attempted modification to identification labels attached to
the product at the time of purchase. No returns, or refunds on Special Orders Items, software
or information based items that can be easily copied and some test equipment.
An authorization (RMA) number must be obtained from TERF Inc. in order
for the return to be accepted. The authorization number must be clearly
marked on the shipping container and the returned receipt otherwise the
returned shipment is subject to refusal by TERF Inc. All replacements are
subject to stock availability. If a product has been discontinued, a
replacement item of equal value or a credit for current value will be issued
at TERF Inc.’s discretion. No liability is recognized for a waiting period or
for a discontinued item. TERF Inc. reserves the right to refuse acceptance of
any item that is returned incomplete.
that we can only process returns and refunds for items purchased from TERF
Inc. or www.terfinc.com.
Any item that has been used or opened, lights, tools, semiconductors or “raw”
circuit level devices (unless package is unopened), batteries, special
orders, information based items that can be easily copied and some testing
equipment. If a return on these is needed, just email us first and explain
the situation. Special Orders and Design Charges are non-refundable.
Please inquire on specific items first if you have any questions.
A restocking charge may apply on merchandise returned that does not comply
with the return policy. We really want to fair about any returns, so talk to
us if you have any questions.
Canceling an Order:
In the event that you need to cancel an order placed
online, please call 1-800-975-1445. If we are unable to stop your order from
being shipped, you may return it using the procedures listed.
Refunds for credit card or commercial account purchases will be
credited to the original credit account number used at the time of purchase.
Allow time for the credit to appear in your second billing cycle after the
return. Refunds of purchases made by personal or business check or money
order will be made by check usually within 14 days after the return.
Shipping Damages or
Have the carrier note any damages upon
arrival. Inspect all packages and check the packing list to determine whether
or not there are any shortages. If so, let us know immediately! If you receive cartons that are visibly damaged, please
note the damage on the carrier's freight bill or receipt. Be sure to obtain a
copy. Once received, keep the original carton, all packing materials and
parts intact. Please contact our Customer Service Department at
1-800-975-1445 within 10 calendar days after receiving a damaged shipment, or
as soon as you determine that a shipment is lost.
How To Return Items:
indicate the reason for your return and if you want an exchange or a refund.
the packing slip or receipt or copy of receipt with your return AND THE RMA
Wrap and package the
item securely. Preferably in the
original packaging and in the same configuration.
we recommend that you use UPS, FedEx, Insured Parcel Post with delivery
confirmation or another courier that offers tracking and insurance for
shipment because we cannot be responsible for lost shipments. Claims for lost
shipments must be made with the courier you used.
All returns must be freight prepaid back to TERF Inc. We cannot accept collect or
postage-due return shipments, and are not responsible for uninsured packages
that are lost in transit. We strongly suggest that you insure you package.
Please note that we can refund shipping costs only if the return is a result
of our error.
Attn: Returns Department
3588 Plymouth Rd. #232
Ann Arbor, MI 48105-2603
Problems, Questions, or Suggestions?
If you have any
problems with your order, please don't hesitate to contact us.
1-800-975-1445 or (248) 210-8009
TERFInc.com (OR OTHER SIMILAR DOMAIN DIRECTED TO
SAME) cannot be liable for pictorial or typographical inaccuracies. All
product specifications and dimensions, are subject to change without notice.
Prices shown are cash prices in U.S. dollars and are subject to change
without notice. Shipping and Handling fees also are subject to change without
notice. Policies indicated are subject to modification and changes without
notice. We reserve the right to limit quantities.
All information provided on this web site is subject
to change without notice. TERFInc.com has made every effort to make this web
site helpful and accurate. However, due to the open nature of this web site,
and the potential for errors in the storage and transmission of digital
information, TERFInc.com does not warrant the accuracy of information
obtained from this web site. All
materials posted on this site are "as is" and without warranties
express or implied. TERFInc.com disclaims all warranties including the
implied warranty of merchantability and fitness for a particular purpose.
TERFInc.com does not warrant that functions contained on this site will be
uninterrupted or error-free, that defects will be corrected, or that this
site or the servers are free of viruses or other harmful components.
TERFInc.com does not warrant or represent the use of the materials on this
site in terms of their correctness, accuracy, reliability, or otherwise.
Patents Pending, and Copyrights:
This web site contains many TERFInc.com and
third-party Patents, Patents Pending, copyrights, trademarks and service
marks. All marks are the property of their respective companies. All rights
in the intellectual property contained in this web site including copyright,
trademarks, trade secret and patent rights are reserved. Access to this web
site does not constitute a right to copy or use any of the intellectual
property graphics or designs of TERFInc.com or its suppliers. Statutory
notice contained herein represents trademark status in the United
States. If we have used
information or artwork that belongs to you or your entity without realizing
the error, please contact us and we will make appropriate accommodations and
do our best in good faith to rectify the situation.
All information found herein is copyright 1991-2005 of
TERF Inc. Michigan. All rights
reserved. No part of this web
page or its intellectual property is to be used without expressed written
permission from TERF Inc. Michigan and only to be presented for the use
intended. Unique Technologies
are Patented or Patent Pending.
All Rights Reserved.
The creator of THIS SITE and the ISP(s) hosting any content on this
site take NO responsibility for the way you use the information provided on
this site. These files and anything else on this site are here for private
purposes only and SHOULD NOT BE DOWNLOADED OR VIEWED WHATSOEVER! If you are
affiliated with any government, or ANTI-Piracy group or any other related
group or were formally a worker of one you CANNOT enter this web site, cannot
access any of its files and you cannot view any of the HTML files. All the
objects on this site are PRIVATE property and are not meant for viewing or
any other purposes other then bandwidth space. DO NOT ENTER whatsoever! If
you enter this site you are not agreeing to these terms and you are violating
code 431.322.12 of the Internet Privacy Act signed by Bill Clinton in 1995
and that means that you CANNOT threaten our ISP(s) or any person(s) or
company storing these files, cannot prosecute any person(s) affiliated with
this page which includes family, friends or individuals who run or enter this
IF YOU DO NOT AGREE TO THESE TERMS THEN LEAVE NOW. SORRY WE COULD NOT DO
BUSINESS WITH YOU.